Suman Bose

About me

Training Manager with a focus
on Customer Experience and
Care. With a strong background
in Learning & Development and
HR Operations, successfully
managed training programs
and operations for leading
companies such as Swiggy and
Teleperformance. Expertise
includes content development,
learning delivery, and
continuous improvement.
Notable achievements include
spearheading efforts to
enhance customer satisfaction
and partner engagement, as
well as successfully
transitioning new business to
the site. Skilled in utilizing
business analytics to produce
detailed reports and drive
ongoing performance
improvement.