Associate Manager – Learning & Development (Trainer)

About the Role

We are looking for two Associate Managers – L&D to join our growing Learning & Development team. This is a combined individual-contributor-plus-training role: you will personally deliver training programs to the sales team while also taking ownership of specific L&D initiatives, with the scope to build and guide a small team over time.

Key Responsibilities

■ Deliver structured onboarding, product/destination, and skill-based training sessions for new and existing sales team members.

■ Conduct call audits and floor observations to identify skill gaps and provide one-on-one coaching to sellers.

■ Own end-to-end execution of assigned L&D initiatives – from content design to rollout to effectiveness tracking.

■ Track individual and batch-level training effectiveness (assessment scores, call-quality improvement, conversion impact) and share regular reports with the Senior L&D Manager.

■ Collaborate with Sales Managers to identify specific coaching needs within their teams and design targeted interventions.

■ Build and refine training content, playbooks, and assessment tools in line with evolving business and destination requirements.

■ Support new seller onboarding batches, including structured training-tracker management and KPI-linked certification.

■ Take initiative in mentoring junior trainers or new joiners in the L&D team, demonstrating the capability to lead a team as the function scales.

■ Contribute to monthly rotational VOC reviews, feeding customer insights back into training design.

What We're Looking For

■ 2–4 years of experience in Learning & Development, Sales Training, or a related coaching/enablement role.

■ Comfortable operating as an individual contributor while also showing readiness to guide and mentor others.

■ Strong facilitation and communication skills, with the ability to simplify complex sales concepts into actionable training.

■ Working knowledge of performance tracking – assessment scores, call scorecards, or similar quality metrics.

■ Prior experience in travel, BPO, e-commerce, or other high-volume B2C sales training environments is preferred.

■ Graduate in any discipline; relevant training/coaching certifications are a plus.

What You Can Expect

■ Hands-on exposure across the full L&D lifecycle – content, delivery, measurement, and iteration.

■ A clear growth path toward Senior Manager – L&D as the function and team scale.

■ Close mentorship from senior L&D and Sales leadership in a fast-moving, urgent-hiring growth phase.