Sr. Manager
Posted Sep 12, 2026
Job Information
- Category: Sales & Marketing
- Job Working Type: In Office
- Job Location: Malad Mumbai
- Experience: 3-5 Years
- Vacancies: 1
- Salary : ₹900,000 LPA
Other Information
Skills Required:
-
Key Account Managment Client Serving Sla Reporting Client Manager
- Job Type: Full Time
- Posted Date: Sep 12, 2026
- Referral Amount: ₹5000
- Invoicing Period: 30 Days
- Expires On: No expiry date
Job Description
SecureSearch | Internal
Job Description
Position: Team Leader / Assistant Manager / Manager / Senior Manager – Client Servicing
Location: Malad, Mumbai
Schedule: Full-time
Role Summary
This leadership role involves full ownership of client account management, overseeing the entire background
verification process, and delivering high-quality service aligned with client expectations. The candidate must
demonstrate operational excellence, strong client communication, team coordination, and analytical capabilities.
Key Responsibilities
• End-to-end account management for key accounts
• Oversight of pre-initiation functions, backend verification, report management, and client backend support
• Serve as the primary escalation point for client concerns, ensuring prompt and satisfactory resolution
• Coordinate across departments to ensure timely and accurate report delivery
• Create internal strategies to manage workload spikes and ensure continuity of operations
• Track and monitor SLA adherence, highlighting delays or bottlenecks proactively
• Analyze operational data and translate findings into actionable improvements
• Lead internal reviews, team huddles, and feedback loops for continuous process enhancement
• Support team members in high-pressure situations, providing leadership and guidance
• Ensure timely communication and MIS reporting as per client expectations
Desired Candidate Profile
• Currently holding a role as Team Leader, Assistant Manager, Manager, or Senior Manager
• Excellent verbal and written communication skills in English
• Strong planning, strategizing, and multitasking capabilities
• Ability to manage multiple points of contact and maintain seamless coordination
• Capable of working independently with minimal supervision
• Mature, with the ability to perform under pressure and handle high workloads
• Willingness to stretch beyond working hours to meet client needs
• Proficiency in MS Office tools and reporting platforms
• Experience in background verification or client servicing preferred 5+ years