Telecaller Punchkula

Job Title: Telecaller / Telecalling Executive

Department: Customer Support

Experience: 0–1 Year

Employment Type: Contractual 

Qualification: 12th Pass / Graduate

Salary: 21000 CTC / Month

Location: Panchkula Haryana

Job Summary

We are looking for an enthusiastic and customer-oriented Telecaller to handle inbound and outbound calls, communicate with potential customers, generate leads, explain products or services, and maintain good customer relationships.

Key Responsibilities

Make outbound calls to prospective customers and handle incoming calls.

Explain company products and services to potential customers.

Generate leads and identify potential business opportunities.

Follow up with interested customers and maintain regular communication.

Maintain accurate records of calls, customer details, and follow-ups.

Handle customer queries professionally and provide relevant information.

Achieve daily, weekly, and monthly calling targets.

Coordinate with the sales team to convert leads into business opportunities.

Maintain a professional and positive approach while communicating with customers.

Required Skills

Good verbal communication skills.

Basic knowledge of MS Excel and computer operations.

Ability to handle customer queries and objections.

Good convincing and negotiation skills.

Target-oriented and self-motivated.

Ability to work under pressure.

Eligibility Criteria

Minimum 12th Pass / Graduate.

Freshers and experienced candidates can apply.

Fluency in the required language (Hindi/English or regional language).

Immediate joiners will be preferred.

Key Performance Indicators (KPIs)

Daily outbound calls.

Lead generation.

Customer follow-ups.

Lead conversion ratio.

Achievement of assigned targets.